Guides & Tutorials

Table of Contents

1. Subprocessors

Subprocessors

Sendsmaily OÜ (Smaily) uses third parties to support the availability of our Services. Some of these third parties are engaged as so-called subprocessors to host or process customer data, which may include personal data.

Prior to engaging any third party that accesses production infrastructure or processes customer data, Smaily performs due diligence reviews of each third party’s information security program, privacy practices, confidentiality commitments and, if needed, puts additional appropriate contractual terms in place to ensure sufficient guarantees that the processing will meet the high standards required by Smaily and applicable laws (e.g GDPR).

A list of subprocessors currently used to provide our Services is set out below. Smaily will update this page when necessary. Please review the information frequently for any updates and to view the most current subprocessor list.

Subprocessor

Subprocessor activity

Subprocessor location

Subprocessor website

EDIS GmbH

We use EDIS private server infrastructure to host portions of our SaaS environment.

Austria, EU

https://www.edis.at/en/home/

Elkdata OÜ

We use Elkdata virtual hosting infrastructure for client-specific developments environment.

Estonia, EU

https://www.veebimajutus.ee/

Hetzner Online GmbH

We use Hetzner private and cloud server infrastructure to host portions of our SaaS environment.

Germany, EU

https://www.hetzner.com/

OVH Hosting Ltd

We use OVH private server infrastructure to host portions of our SaaS environment.

Ireland, EU

https://www.ovh.ie/

Zone Media OÜ

We use Zone Media VPS and virtual hosting infrastructure to host portions of our SaaS environment and client-specific developments environment.

Estonia, EU

https://www.zone.ee/en/

Asana, Inc

We use Asana to plan and track in-house and client developments.

US

https://asana.com/

Dropbox, Inc

We use Dropbox to share and host temporarily needed files and for internal backup for administrative use.

US

https://www.dropbox.com/

Facebook Ireland Ltd

We use Facebook and Instagram for retargeting campaigns and Messenger as an alternative customer support channel.

US

https://www.facebook.com/

Freshworks, Inc

We use Freshdesk Helpdesk as support@smaily.com etc and live-chat customer support channel.

EU and US

https://freshdesk.com/

Google, Inc

We use Google G Suite email service (Gmail) for internal and external email communication. Alternatively, we share some internatl administrative documents with Google Drive.

US

https://gsuite.google.com/

Logit.io Ltd

We use Logit.io to capture and analyze server and other various logs.

United Kingdom, EU

https://logit.io/

Sentry Ltd

We use Sentry for error tracking and monitoring of possible crashes in UI.

US

https://sentry.io/

Skype, Inc

We use Skype as an alternative customer support channel.

US

https://www.skype.com/

Slack Technologies, Inc

We use Slack for internal communication.

US

https://slack.com/
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