Guides & Tutorials

Changing the subdomain

What is a subdomain and what to keep in mind?

Your account’s subdomain is randomly generated when creating a new account in Smaily and it usually consists of letters and numbers. But you can customize your account’s subdomain name to a more preferred one.

Subdomain is the name part of your Smaily account’s url, e.g if your account url is then the subdomain name is “demo”.

It is recommended that you wait at least 3-5 days after the last sent campaign before changing the subdomain name.

Changing the subdomain name will affect the following:

  • shared landing pages will no longer be accessible from the old subdomain name;
  • API integrations (incl. opt-in forms) using the old subdomain name will stop working;
  • web copy and unsubscribe links of previously sent campaigns will stop working.

Note! After changing the subdomain name you also need to re-save your templates used by automation workflows and scheduled campaigns.

How to change the default subdomain name?

  1. Click on the upper right corner on your user name.
  2. Click on “Settings” in the dropdown menu.
  3. Account settings will open.
  4. In the first tab click on “Change subdomain” button next to your subdomain.
  5. In the pop-up window read the information and then add a new subdomain name in the box.
  6. Click on “Change subdomain” button to complete the process.
  7. Refresh the page.