Sendsmaily OÜ (Smaily) uses third parties to support the availability of our Services. Some of these third parties are engaged as so-called subprocessors to host or process customer data, which may include personal data.
Prior to engaging any third party that accesses production infrastructure or processes customer data, Smaily performs due diligence reviews of each third party’s information security program, privacy practices, confidentiality commitments and, if needed, puts additional appropriate contractual terms in place to ensure sufficient guarantees that the processing will meet the high standards required by Smaily and applicable laws (e.g GDPR).
A list of subprocessors currently used to provide our Services is set out below. Smaily will update this page when necessary. Please review the information frequently for any updates and to view the most current subprocessor list.
|
Subprocessor |
Subprocessor activity |
Subprocessor location |
Subprocessor website |
|
EDIS GmbH |
We use EDIS private server infrastructure to host portions of our SaaS environment. Datacenter location: Vienna, Austria (EU). |
Austria (EU) |
edis.at/en/home |
|
Elkdata OÜ |
We use Elkdata virtual hosting infrastructure for client-specific developments environment. |
Estonia (EU) |
veebimajutus.ee |
|
Hetzner Online GmbH |
We use Hetzner private and cloud server infrastructure to host portions of our SaaS environment. Datacenter location: Falkenstein, Germany (EU). |
Germany (EU) |
hetzner.com |
|
OVH Hosting Ltd |
We use OVH private server infrastructure to host portions of our SaaS environment. Datacenter location: Roubaix, France (EU). |
Ireland (EU) |
ovh.ie |
|
Bouncer Sp. z.o.o |
We use Bouncer to verify email lists quality. |
Poland (EU) |
usebouncer.com/en |
|
Celonis, Inc |
We use Make.com OEM instance for our SaaS Apps feature and client-specific developments environment. Datacenter location: Amazon cloud, Ireland (EU). |
Germany (EU) |
make.com |
|
Zone Media OÜ |
We use Zone Media VPS and virtual hosting infrastructure to host portions of our SaaS environment and client-specific developments environment. |
Estonia (EU) |
zone.ee/en/ |
|
Asana, Inc |
We use Asana to plan and track in-house and client developments. |
US |
asana.com |
|
Facebook Ireland Ltd |
We use Facebook and Instagram for retargeting campaigns and Messenger as an alternative customer support channel. |
US |
facebook.com |
|
Freshworks, Inc |
We use Freshdesk Helpdesk as support@smaily.com etc and live-chat customer support channel. |
EU and US |
freshdesk.com |
|
Google, Inc |
We use Google Workspace email service for internal and external email communication. Alternatively, we share some internal administrative documents with Google Drive. |
US |
workspace.google.com |
|
Sentry Ltd |
We use Sentry for error tracking and monitoring of possible crashes in UI. |
US |
sentry.io |
|
Skype, Inc |
We use Skype as an alternative customer support channel. |
US |
skype.com |
|
Slack Technologies, Inc |
We use Slack for internal communication. |
US |
slack.com |
|
Amazon Web Services EMEA SARL |
We use Amazon Web Services for storing delivery logs and backing up user uploaded content (images). |
Luxembourg (EU) |
aws.amazon.com |
|
Tresorit AG |
We use Tresorit to share and host temporarily needed files and for internal backup for administrative use. |
Switzerland |
tresorit.com |