Sendsmaily OÜ (Smaily) uses third parties to support the availability of our Services. Some of these third parties are engaged as so-called subprocessors to host or process customer data, which may include personal data.
Prior to engaging any third party that accesses production infrastructure or processes customer data, Smaily performs due diligence reviews of each third party’s information security program, privacy practices, confidentiality commitments and, if needed, puts additional appropriate contractual terms in place to ensure sufficient guarantees that the processing will meet the high standards required by Smaily and applicable laws (e.g GDPR).
A list of subprocessors currently used to provide our Services is set out below. Smaily will update this page when necessary. Please review the information frequently for any updates and to view the most current subprocessor list.
|
Subprocessor |
Subprocessor activity |
Subprocessor location |
Subprocessor website |
|
Amazon Web Services EMEA SARL |
We use Amazon Web Services for storing delivery logs and backing up user uploaded content (images). |
Luxembourg (EU) |
aws.amazon.com |
|
Asana, Inc |
We use Asana to plan and track in-house and client developments. |
US |
asana.com |
|
Bouncer Sp. z.o.o |
We use Bouncer to verify email lists quality. |
Poland (EU) |
usebouncer.com/en |
|
Celonis, Inc |
We use Make.com as client-specific developments environment. Datacenter location: Amazon cloud, Ireland (EU). |
Germany (EU) |
make.com |
|
EDIS GmbH |
We use EDIS private server infrastructure to host portions of our SaaS environment. Datacenter location: Vienna, Austria (EU). |
Austria (EU) |
edis.at/en/home |
|
Elkdata OÜ |
We use Elkdata virtual hosting infrastructure for client-specific developments environment. |
Estonia (EU) |
veebimajutus.ee |
|
EveryPay |
EveryPay is used as the payment platform that processes person's full name on a credit card on behalf of Smaily, the data controller. |
European Economic Area (EEA) |
support.every-pay.com |
|
Facebook Ireland Ltd |
We use Facebook and Instagram for retargeting campaigns and Messenger as an alternative customer support channel. |
US |
facebook.com |
|
Freshworks, Inc |
We use Freshdesk Helpdesk as support@smaily.com etc and live-chat customer support channel. |
EU and US |
freshdesk.com |
|
Google, Inc |
We use Google Workspace email service for internal and external email communication. Alternatively, we share some internal administrative documents with Google Drive. |
US |
workspace.google.com |
|
Hetzner Online GmbH |
We use Hetzner private and cloud server infrastructure to host portions of our SaaS environment. Datacenter location: Falkenstein, Germany (EU). |
Germany (EU) |
hetzner.com |
|
Linear Orbit, Inc. |
Linear is used as a Technical Support channel, and it may be used to process personal data, such as name and/or email address of the platform's user, or email address of customer's subscriber. Datacenter location: Belgium (EU). |
US |
linear.app |
|
OVH Hosting Ltd |
We use OVH private server infrastructure to host portions of our SaaS environment. Datacenter location: Roubaix, France (EU). |
Ireland (EU) |
ovh.ie |
|
Raintank Inc., d/b/a Grafana Labs |
Grafana Cloud is used for collecting metrics on servers and services in the cluster; monitoring and alerting on the state of the cluster and its services. Datacenter location: Germany (EU). |
US |
grafana.com |
|
Sentry Ltd |
We use Sentry for error tracking and monitoring of possible crashes in UI. |
US |
sentry.io |
|
Slack Technologies, Inc |
We use Slack for internal communication. |
US |
slack.com |
|
Tresorit AG |
We use Tresorit to share and host temporarily needed files and for internal backup for administrative use. |
Switzerland |
tresorit.com |
|
Unlayer Inc. |
Unlayer Editor is used for building landing pages, where personal data could be processed when using AI features. Unlayer's AI is built on top of OpenAI. |
California, USA |
unlayer.com |
|
Zone Media OÜ |
We use Zone Media VPS and virtual hosting infrastructure to host portions of our SaaS environment and client-specific developments environment. |
Estonia (EU) |
zone.ee/en/ |